Support
How can we help?
Free plugin users get help in the public WordPress.org forum. Pro and Agency license holders get direct support from the people who build the plugin, through their account.
Free plugin
Usage questions, configuration help and bug reports go to the plugin's support forum on WordPress.org. Other site owners and the maintainers answer there, and the answers help the next person.
Pro and Agency licenses
Sign in to your license portal and send a support request. It arrives with your license and plan attached, so there is nothing to look up. Support needs an active license.
Before you ask
- Check Troubleshooting and the FAQ. Most firewall-mode and host questions are answered there.
- Run the free scan if you want an outside view of your site's exposed files and headers.
Plugin version, WordPress version, PHP version, active firewall mode, your host, and the relevant rows from the audit log or Live Traffic. The CSV export from either view is the fastest way to send it. Never share passwords or license keys.
Security vulnerabilities
Found a flaw in the plugin itself? Report it privately through the disclosure form, and please do not post it in the public forum.
Something else
Sales, press, licensing or anything that does not fit above. This is not the place for plugin support; use the channels at the top for that.